Cancellation, Returns & Exchanges

At Objectmatter, our products are made to order. Therefore, orders cannot be cancelled, and products cannot be returned or exchanged unless they are damaged or defective.

Changes to orders, returns, or cancellations require prior written approval from the manufacturer.

1. If you are returning a product because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and cover the costs of returning it to us.

   • Defective products will be replaced within the normal production time period required to reorder and manufacture the same product.

2. You must notify Objectmatter in case of an error, a damaged, or a defective product. The product must be returned in the same condition in which it was received. You are legally obligated to take reasonable care of the product while it is in your possession. Failure to comply with this obligation may result in a claim for compensation.

3. If you receive a product that is damaged or defective, you must contact us within 7 days via email at info@objectmatter.in or by telephone at +91 9899910588 to arrange the return.

4. Objectmatter will examine all products returned as damaged or defective and notify you of your refund via email within a reasonable period of time. We will usually process any refund due to you as soon as possible. Subject to acceptance by Objectmatter of the damaged or defective goods:

   • Products returned because they are damaged or defective will be refunded in full, including the delivery costs for sending the item to you and the costs incurred by you in returning the item to us.

In the event that Objectmatter finds no fault with the returned products, you will be notified that the returned product cannot be accepted, and the products will be re-delivered to you at your expense.